Terms of Service

1. Acceptance, Eligibility, and Capacity

You may use the Service only if (a) you are at least eighteen (18) years old; (b) you have the legal capacity to enter into a binding contract under the laws of your jurisdiction; (c) you are not barred from using the Service under any applicable law, including United States export control laws or sanctions administered by OFAC; (d) you are physically located in the United States; and (e) you have not been previously suspended or removed from the Service. By using the Service, you represent and warrant that all of the foregoing are true. We may, at any time and at our sole discretion, request documentation to confirm eligibility and may suspend or terminate your account if we cannot verify it.

2. Definitions

"Buyer" means a user who purchases or attempts to purchase items from a Seller. "Seller" means a user who lists, offers, or sells items through the Service. "Content" means any text, photo, video, audio, listing, review, message, profile, or other material submitted to or transmitted through the Service. "Listing" means any product, food item, service, or offering posted by a Seller. "Pro" means the Neighbori Pro paid subscription. "Transaction" means any agreement, sale, exchange, pickup, delivery, or interaction between users initiated, facilitated, or arranged through the Service.

3. Description of Service — Neutral Intermediary Only

Neighbori is a neutral technology platform that allows independent users to discover one another, communicate, and arrange Transactions for homemade or local goods, food items, and services within their geographic area. NEIGHBORI IS NOT A MERCHANT, RETAILER, RESELLER, BROKER, AUCTIONEER, COMMON CARRIER, DELIVERY SERVICE, FOOD ESTABLISHMENT, RESTAURANT, CATERER, OR PARTY TO ANY TRANSACTION. We do not own, sell, manufacture, prepare, package, store, inspect, transport, hold, or take title to any item listed on the Service. We do not act as your agent, fiduciary, or representative. The Service is a venue only. We make no representation, warranty, or guarantee about any user, Listing, item, price, quality, safety, legality, accuracy, or fitness for purpose. The contractual relationship for any Transaction is exclusively between the Buyer and the Seller. We may add, remove, suspend, or modify any part of the Service at any time, including features, tools, and workflows, and we may introduce in-app payment features in the future.

4. Account Registration, Security, and Authentication

You agree to provide accurate, current, and complete information when registering, and to keep it updated. You are solely responsible for (a) all activity that occurs under your account, (b) maintaining the secrecy and security of your credentials, and (c) any harm caused by unauthorized use. You must immediately notify us at contact@neighbori.com of any suspected breach. You may not (i) share, sell, transfer, or assign your account; (ii) create more than one account or create an account on behalf of another person without authorization; (iii) use another user's account; or (iv) use false, misleading, or someone else's identity, name, photo, or contact information. We may, at our sole and absolute discretion and without notice, refuse, restrict, suspend, deactivate, or permanently terminate your account at any time, for any reason or no reason, including for actual or suspected violations of these Terms, fraud, abuse, risk to other users, harm to the Service, or for any business reason. You waive any claim arising from such action.

5. Acceptable Use and Prohibited Conduct

You agree NOT to, and not to permit any third party to: (a) use the Service for any unlawful, fraudulent, deceptive, harmful, abusive, threatening, harassing, defamatory, libelous, obscene, hateful, or invasive purpose; (b) post or transmit any Content that is false, misleading, fraudulent, or that you do not have the right to post; (c) impersonate any person or entity, or misrepresent your affiliation; (d) collect, harvest, scrape, mine, or otherwise extract data, user information, addresses, phone numbers, emails, or images, including by automated means, bots, spiders, crawlers, or any system that places more than a human-equivalent load on our servers; (e) reverse engineer, decompile, disassemble, attempt to derive source code, modify, or create derivative works of the Service except as expressly permitted by law; (f) circumvent, disable, or interfere with security, rate limits, anti-fraud, geofencing, or content moderation features; (g) introduce viruses, worms, malware, or any malicious code; (h) probe, scan, or test the vulnerability of the Service or breach any security or authentication measure; (i) use the Service to send unsolicited advertising, spam, chain letters, pyramid schemes, multi-level marketing, or other unauthorized commercial communications; (j) use, disclose, or exploit any other user's personal information except to complete a Transaction with that user; (k) stalk, harass, threaten, dox, intimidate, or solicit personal information from minors; (l) use the Service to plan, organize, or commit a violent, criminal, terrorist, or hate act; (m) interfere with another user's use or enjoyment of the Service; (n) post Content that infringes any patent, trademark, trade secret, copyright, right of publicity, or other right of any person; (o) frame, mirror, or aggregate any portion of the Service; or (p) use the Service in a manner that could damage, disable, overburden, or impair our infrastructure or that of our service providers.

6. Prohibited and Restricted Items

You may NOT list, offer, sell, exchange, advertise, solicit, or arrange a Transaction for any of the following on or through the Service: (a) firearms, ammunition, explosives, fireworks, gun parts, magazines, silencers, body armor, knives or weapons restricted by law, stun guns, brass knuckles, or any item designed to kill or injure; (b) any controlled substance, narcotic, or illegal drug, drug paraphernalia, prescription medication, over-the-counter medication offered for medical use, vitamins making medical claims, kratom, nitrous oxide, or any product intended to alter mental state; (c) cannabis, marijuana, THC, CBD, hemp-derived cannabinoids, or any related products, regardless of whether legal in any state; (d) alcohol, beer, wine, spirits, homemade alcohol, kombucha above 0.5% ABV, or alcohol-infused foods; (e) tobacco, e-cigarettes, vapes, vape liquids, hookah, or nicotine products; (f) raw or unpasteurized dairy products, raw milk, raw or undercooked meat, poultry, fish, shellfish, raw eggs in finished products where prohibited, or any food prohibited by your state's cottage food law; (g) home-canned low-acid foods, vacuum-sealed foods, or any food requiring time/temperature control for safety unless you are a fully licensed and inspected commercial operator and have provided proof of licensure to us upon request; (h) baby formula, infant food, breast milk, or human milk products; (i) supplements, nutraceuticals, weight-loss products, or any item making health, medical, or therapeutic claims; (j) any item subject to a recall by the FDA, USDA, CPSC, NHTSA, or other authority; (k) live animals, animal carcasses, ivory, endangered or protected species, exotic pets, or wildlife products; (l) human remains, body parts, fluids, organs, blood, or tissue; (m) stolen, looted, lost, or counterfeit goods; reproductions or replicas of designer or branded goods; goods that infringe any trademark, copyright, or right of publicity; (n) currency, coins offered as legal tender, gift cards stolen or obtained fraudulently, lottery tickets, raffle tickets, or items offered as a chance to win; cryptocurrency, NFTs, or virtual currency; securities, stocks, bonds, financial instruments, investment opportunities; (o) government-issued identification, passports, social security cards, badges, uniforms, official insignia, or vehicle titles offered without proper transfer; (p) pornography, sexually explicit materials, escort, dating, or adult sexual services; nude or sexualized images of any person under 18; (q) hate speech, Nazi or neo-Nazi paraphernalia, items promoting violence against any group, or items glorifying mass violence; (r) hazardous, flammable, radioactive, biohazardous, or environmentally regulated substances, asbestos, lead-painted toys, mercury thermometers, pesticides, or chemical products requiring a license; (s) used cosmetics, used undergarments, used medical devices, used breast pumps, or any used item where resale is restricted by health regulations; (t) services that require a professional license you do not hold (medical, legal, financial, real estate, contractor, electrician, plumbing, daycare, etc.); (u) any item or service whose sale, possession, transport, or use is illegal in the Buyer's or Seller's state, county, city, or jurisdiction; (v) any item we determine, in our sole discretion, is unsafe, illegal, inappropriate, or inconsistent with the spirit or operation of the Service. We may remove any Listing without notice and may suspend or terminate accounts that violate this section. You alone are responsible for verifying the legality of every item you list, sell, buy, or transport.

7. User Content — Ownership, License, and Representations

You retain ownership of Content you submit. By submitting Content, you grant Neighbori a worldwide, perpetual, irrevocable, transferable, sublicensable (through multiple tiers), royalty-free, fully paid-up, non-exclusive license to host, store, cache, copy, reproduce, transmit, distribute, publicly display, publicly perform, modify, adapt, translate, create derivative works of, and use that Content (in whole or in part) for the purposes of operating, providing, promoting, improving, and securing the Service, including in marketing materials and across any media now known or later developed. You waive, to the maximum extent permitted by law, any moral rights or rights of publicity that would limit our use as described. You represent and warrant that (a) you own or have all necessary rights, licenses, consents, and permissions to submit the Content and to grant the license above; (b) the Content does not violate any law, contract, or third-party right; (c) the Content is accurate and not misleading; (d) any photo of a person includes that person's consent (and parental consent for minors); and (e) the Content does not include personal information of others without their consent. We have no obligation to monitor Content but may, at our sole discretion, review, remove, refuse, or edit any Content for any reason or no reason. We do not endorse, support, represent, or guarantee the accuracy, reliability, or truthfulness of any Content posted by users.

8. Section 230 and Platform Immunity

Neighbori is an "interactive computer service" within the meaning of 47 U.S.C. § 230 and acts as a publisher of third-party Content. We expressly invoke the protections of Section 230 and any equivalent or successor law. Decisions to host, remove, restrict, label, or moderate Content (or not to do so) are protected editorial decisions, and you agree we are not liable for any such decision or for any Content posted by users.

9. Identity Verification and the Verified Badge — Limitations

The Service may offer an optional identity-verification feature in which a user submits a selfie photograph and a photo of one of their listed items held alongside a handwritten note displaying their Neighbori username. A Neighbori team member manually reviews both photos to confirm the person is real and an active seller. A "Verified" badge means only that we performed this internal review at the time of submission. IT IS NOT A BACKGROUND CHECK, CRIMINAL RECORD CHECK, SEX-OFFENDER REGISTRY CHECK, FINANCIAL OR CREDIT CHECK, REFERENCE CHECK, OR GUARANTEE OF ANY KIND. We do not interview users, do not validate skills, do not validate continuing identity over time, and do not represent that any Verified user is safe, trustworthy, or non-criminal. The badge may be granted, withheld, modified, or revoked at our sole discretion. You may not rely on the badge as a basis for trust, and we expressly disclaim any duty of care arising from offering verification.

10. In-Person Meetings, Pickups, and Deliveries — Express Assumption of Risk and Release

YOU UNDERSTAND, ACKNOWLEDGE, AND EXPRESSLY ASSUME ALL RISK ARISING FROM ANY IN-PERSON MEETING, PICKUP, DELIVERY, OR OTHER PHYSICAL CONTACT WITH ANOTHER USER, INCLUDING BUT NOT LIMITED TO: physical injury, death, sexual assault, robbery, theft, kidnapping, harassment, stalking, intimidation, threats, fraud, scam, exposure to communicable disease, exposure to firearms or weapons, motor vehicle accident, property damage, dog bite or other animal attack, slip-and-fall, premises injury, allergic reaction, foodborne illness, or any other harm of any kind. Neighbori does not screen, vet, interview, train, supervise, employ, control, or monitor users in person. We do not perform background checks. We do not provide security, escort, or insurance. You agree to take reasonable precautions, including meeting in safe public places, bringing a companion, informing a third party of your meeting, never sharing your home address with strangers when not necessary, never accepting items that look tampered with, and never proceeding with any meeting where you feel unsafe. To the maximum extent permitted by law, you release, waive, and forever discharge Neighbori and its affiliates, owners, officers, directors, employees, agents, contractors, and assigns from any and all claims, demands, suits, damages, liabilities, and causes of action arising out of or in any way connected with any in-person interaction, pickup, delivery, or Transaction with another user.

11. Payments Between Users — Off-Platform; Not Facilitated by Neighbori

Neighbori does not currently process, hold, escrow, transfer, refund, charge back, settle, or have any visibility into any payment between Buyers and Sellers for goods or services. All payments are currently off-platform and entirely between the parties (e.g., cash, Venmo, Cash App, Zelle, PayPal, check, money order, or barter). We are not a money transmitter, payment processor, payment facilitator, escrow agent, or financial institution under federal or state law at this time. We make no representation that any user will pay, that any payment will clear, that any item will be delivered, or that any refund will be made. Disputes regarding payments are solely between the parties. You agree never to ask Neighbori to mediate, refund, charge back, or recover any payment, and we have no obligation to do so. If you have provided your bank, card, or wallet information to another user, you do so entirely at your own risk. We may introduce payment-related features in the future, and if we do, additional terms may apply.

12. Food Sales — Cottage Food, Allergens, and Express Assumption of Food Risk

NEIGHBORI EXPRESSLY DISCLAIMS ANY ROLE IN THE PRODUCTION, INSPECTION, HANDLING, STORAGE, TRANSPORT, OR SAFETY OF ANY FOOD ITEM LISTED OR SOLD THROUGH THE SERVICE. Many Listings are home-prepared and have NOT been inspected, certified, or approved by the FDA, USDA, any state department of agriculture or public health, or any local health department. Sellers operating under "cottage food," "home kitchen," "homemade food," or similar laws are solely responsible for complying with all applicable federal, state, county, and local laws and regulations, including but not limited to: registration or permit requirements; allowed-foods lists; revenue caps; labeling, allergen, and ingredient-disclosure rules; sales-channel restrictions (some states prohibit interstate or online sale of cottage foods); kitchen-inspection requirements; food-handler certification; and direct-to-consumer-only requirements. As a Buyer, you understand that homemade food may contain undisclosed allergens, may have been prepared in a kitchen that also processes peanuts, tree nuts, dairy, eggs, wheat, soy, fish, shellfish, sesame, or other allergens, and may not meet commercial safety standards. As a Buyer, you agree that you alone are responsible for asking about ingredients, allergens, preparation environment, and shelf life before consuming any food item, and for confirming the food is fit and safe for you. To the maximum extent permitted by law, you release Neighbori from any and all liability for foodborne illness, allergic reaction, anaphylaxis, choking, food poisoning, contamination, mislabeling, undeclared allergens, undercooking, spoilage, cross-contamination, food-related injury, illness, or death, regardless of cause. As a Seller of food, you represent and warrant that (a) you are in full compliance with all applicable food-safety laws in every jurisdiction in which you list, prepare, deliver, or sell; (b) you accurately disclose all ingredients and known allergens; (c) you do not sell foods prohibited by your jurisdiction; (d) you maintain proper food-handling, hygiene, and storage practices; and (e) you indemnify Neighbori against any claim arising from food you list or sell, including any wrongful-death or personal-injury claim by a Buyer or third party (including children of Buyers).

13. Permits, Licenses, and Regulatory Compliance

You are solely responsible for obtaining and maintaining any business license, sales-tax permit, resale certificate, food-handler card, kitchen permit, cottage-food registration, employer identification number, alcohol or tobacco license, professional license, occupancy permit, sign permit, or any other authorization required for your activities. We do not check, verify, or enforce any license. If you are required by law to display a license number, food-safety statement, allergen statement, or other notice in your Listing or labeling, you agree to do so. Operating without a required license, or in violation of any zoning, health, or safety code, is a violation of these Terms and may result in immediate account termination and reporting to authorities at our sole discretion.

14. Taxes, 1099-K, Marketplace Facilitator Status, and Independent Contractor Relationship

You agree that you are solely responsible for determining, collecting, reporting, and remitting any and all taxes (including federal, state, and local income tax, self-employment tax, sales and use tax, gross-receipts tax, business and occupation tax, food and beverage tax, hospitality tax, and excise tax) arising from your activities on the Service. Because Neighbori does not process payments between users (Section 11), Neighbori does not currently collect or remit sales tax on Transactions and does not currently issue Form 1099-K, 1099-NEC, or any payment-platform tax form for off-platform Transactions; however, applicable law may change, and we may, in our sole discretion or as required by law, begin collecting tax, requesting your tax-identification information, issuing tax forms, withholding tax, or reporting your transactions to any taxing authority, and you agree to cooperate fully and to provide a completed Form W-9 (or W-8) and any other information we request. Each Seller is an independent contractor and not an employee, partner, joint venturer, agent, franchisee, or representative of Neighbori. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship. You are not entitled to wages, benefits, workers' compensation, unemployment, or any employment-related protection from Neighbori.

15. Reviews, Ratings, and Communications — Truthful Speech Required

You may post reviews and ratings only based on your genuine, first-hand experience with a Transaction or user. You may not post fake, paid, incentivized, coerced, retaliatory, or extortionate reviews. Sellers may not threaten, harass, or sue Buyers for honest reviews; Buyers may not threaten Sellers with negative reviews to extract refunds, free items, or anything else of value (which may constitute extortion). You agree that any review you post is your own opinion or true statement of fact and that you are solely responsible for it; we do not pre-approve reviews and are not liable for any review. Pursuant to the Consumer Review Fairness Act (15 U.S.C. § 45b), users have the right to post honest reviews and Neighbori will not enforce any contract clause that purports to ban such reviews. We may, but are not obligated to, remove reviews that violate these Terms or applicable law.

16. Anti-Discrimination

You may not refuse to deal with, discriminate against, or harass any user on the basis of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, marital status, pregnancy, age, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state, or local law. Neighbori does not tolerate discrimination on the Service.

17. Privacy of Other Users; Address and Contact Information

Addresses and contact information shared between users (whether through chat, profile, Transaction details, or otherwise) are shared solely for the purpose of completing a specific Transaction. You agree (a) not to retain, store, save, screenshot for unrelated use, share, sell, publish, or use that information for any other purpose; (b) to delete it once the Transaction is complete; (c) not to use it to send marketing communications or stalk, harass, or contact the user for any reason unrelated to the Transaction; and (d) to comply with all federal and state privacy laws, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), state telemarketing laws, and state biometric and consumer-privacy laws. You acknowledge that misuse of another user's personal information may constitute a violation of law and these Terms and may result in immediate termination and legal action.

18. Reports, Disputes Between Users, and Account Actions

We provide tools to report users, listings, and content. We have NO duty or obligation to investigate, mediate, refund, recover, replace, or otherwise resolve any dispute between users, but we may, at our sole discretion, take any action we deem appropriate, including removing Listings or Content, restricting features, suspending or terminating accounts, releasing information to law enforcement, or banning a user from the Service. Our action or inaction in response to any report does not waive or limit our rights or create any duty.

19. Intellectual Property; DMCA

The Service, including the Neighbori name, logo, designs, layouts, software, source code, machine-learning models, databases, compilations, look and feel, and all related intellectual property (excluding Content owned by users), is owned by Neighbori or its licensors and protected by U.S. and international intellectual-property laws. You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works, except as expressly permitted. We respect intellectual-property rights and respond to valid notices under the Digital Millennium Copyright Act (17 U.S.C. § 512). To submit a takedown notice, send a notice including (i) a physical or electronic signature; (ii) identification of the work claimed to be infringed; (iii) identification of the allegedly infringing material and its location on the Service; (iv) your contact information; (v) a statement of good-faith belief; (vi) a statement under penalty of perjury that the information is accurate and you are authorized to act; to: DMCA Agent, Neighbori, contact@neighbori.com. We will respond to valid notices and may remove Content. Repeat infringers will be terminated. False or bad-faith notices may result in liability and account termination.

20. Neighbori Pro Subscription — Automatic Renewal Disclosures

Neighbori Pro is an optional, paid auto-renewing subscription processed by Apple App Store, Google Play, or RevenueCat (as applicable). By subscribing you authorize the platform to charge you the then-current price (plus applicable taxes) at the start of each billing period. SUBSCRIPTIONS AUTOMATICALLY RENEW AT THE END OF EACH PERIOD AT THE THEN-CURRENT PRICE UNLESS YOU CANCEL AT LEAST 24 HOURS BEFORE THE END OF THE CURRENT PERIOD. You can manage and cancel a subscription in your device's App Store / Google Play subscription settings; deleting the app does not cancel the subscription. We may change subscription prices, features, or plans on notice; continued use after the effective date constitutes acceptance, and if you do not agree, you must cancel before the next billing period. ALL SUBSCRIPTION SALES ARE FINAL. Refund requests must be made directly to Apple or Google under their refund policies; Neighbori cannot issue refunds for subscriptions purchased through those stores. If you reside in a jurisdiction that grants statutory cancellation or refund rights (e.g., California Automatic Renewal Law, FTC ROSCA), those rights apply to the extent required by law and are not waived by these Terms.

21. Refunds, Cancellations, Chargebacks, and Buyer/Seller Disputes

Refunds and cancellations for Transactions between users are entirely between Buyer and Seller. Neighbori does not issue refunds for any Transaction, does not arbitrate Transaction disputes, and is not liable for any unfulfilled order, damaged item, late delivery, allergic reaction, illness, mismatch, or other Transaction problem. If a Buyer initiates a chargeback or payment-platform dispute against a Seller, that dispute is between the Buyer, Seller, and payment platform; Neighbori is not a party. We may suspend or terminate accounts of users who repeatedly chargeback in bad faith, fraudulently dispute, fail to deliver, or otherwise abuse the Service.

22. Communications and Consent

By creating an account, you consent to receive operational communications from Neighbori, including in-app notifications, push notifications, transactional emails, and (where you provide a phone number) SMS messages relating to your account or Transactions. You may opt out of marketing emails via the unsubscribe link and can disable push notifications in your device settings. By messaging another user through the in-app chat, you consent to that communication being recorded, stored, transmitted to that user, and reviewed by us for safety, fraud-prevention, and policy enforcement; chat is not end-to-end encrypted and is not private from us. To the extent any state, federal, or international wiretap or two-party-consent law applies, you provide your express consent to the recording and storage of all in-app communications. We may also share recordings with law enforcement in response to lawful requests. You consent to electronic delivery of all notices and agreements (E-SIGN Act).

23. App-Store and Third-Party-Service Acknowledgments

If you obtained the App from the Apple App Store, you acknowledge: (i) these Terms are between you and Neighbori, not Apple, and Apple has no responsibility for the App or its content; (ii) Apple has no obligation to provide maintenance or support; (iii) in the event of failure to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any), and Apple has no other warranty obligation; (iv) Apple is not responsible for product or third-party intellectual-property claims or for compliance with consumer-protection or similar legislation; (v) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Equivalent acknowledgments apply to Google Play. The App also includes third-party services such as Supabase, RevenueCat, and Expo. Use of those services is governed by their own terms; we are not responsible for their acts or omissions.

24. Disclaimers of Warranty

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, ALL CONTENT, ALL LISTINGS, AND ALL TRANSACTIONS ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS," WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. NEIGHBORI EXPRESSLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. NEIGHBORI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ACCURATE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DATA WILL NOT BE LOST. NO ADVICE OR INFORMATION OBTAINED FROM NEIGHBORI CREATES ANY WARRANTY NOT EXPRESSLY STATED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, OUR WARRANTIES ARE LIMITED TO THE MINIMUM SCOPE PERMITTED BY LAW.

25. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL NEIGHBORI OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, REPUTATION, OR BUSINESS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT NEIGHBORI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR RELATED TO: (i) YOUR USE OF OR INABILITY TO USE THE SERVICE; (ii) ANY TRANSACTION, COMMUNICATION, OR INTERACTION WITH ANOTHER USER (INCLUDING IN PERSON); (iii) ANY ITEM OR FOOD PURCHASED, CONSUMED, OR INGESTED, INCLUDING ANY ALLERGIC REACTION, FOODBORNE ILLNESS, INJURY, OR DEATH; (iv) ANY PAYMENT BETWEEN USERS; (v) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT OR DATA; (vi) ANY CONTENT POSTED BY ANOTHER USER; (vii) ANY ERROR, OMISSION, OR INACCURACY IN ANY LISTING; (viii) ANY ASSAULT, BATTERY, ROBBERY, KIDNAPPING, OR OTHER ACT OR OMISSION OF ANOTHER USER OR THIRD PARTY; (ix) ANY VEHICLE, TRAFFIC, OR PREMISES INCIDENT IN CONNECTION WITH A PICKUP OR DELIVERY; OR (x) ANY ACT OR OMISSION OF A SERVICE PROVIDER OR THIRD PARTY. IN ANY EVENT, THE TOTAL AGGREGATE LIABILITY OF NEIGHBORI AND ITS AFFILIATES FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) ONE HUNDRED U.S. DOLLARS ($100), OR (b) THE AMOUNT YOU PAID NEIGHBORI (NOT TO ANY OTHER USER) IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF CERTAIN DAMAGES; IN THOSE JURISDICTIONS THE LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS LIMITS LIABILITY FOR FRAUD OR ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

26. Indemnification

You agree to defend, indemnify, and hold harmless Neighbori and its parent, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, demands, suits, actions, investigations, regulatory proceedings, damages, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to: (a) your access to or use of the Service; (b) your Content; (c) your violation of these Terms or any law; (d) your violation of any right of a third party; (e) any Transaction or interaction with another user, including any in-person meeting, payment, food preparation, allergen, illness, injury, or death; (f) any tax obligation arising from your activity; (g) any DMCA, intellectual-property, defamation, privacy, or publicity claim arising from your Content; or (h) any claim by your minor child, spouse, family member, guest, employee, or other person to whom you provide an item, food, or access obtained through the Service. Neighbori may, at its option, assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate fully. You will not settle any matter without our prior written consent.

27. Termination

You may stop using the Service and delete your account at any time through the in-app account-deletion option. We may suspend, restrict, or terminate your account or access to all or part of the Service at any time, with or without notice or cause, including for violation of these Terms, harm to other users, legal request, or any business reason. Upon termination, your license to use the Service ends, but Sections 5–10, 12, 14, 17, 19, 22, 24–34, and any other provision that by its nature should survive will survive.

28. MANDATORY BINDING ARBITRATION; CLASS-ACTION AND JURY-TRIAL WAIVER; OPT-OUT

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND NEIGHBORI TO RESOLVE ALMOST ALL DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION AND TO WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

(a) Agreement to Arbitrate. You and Neighbori agree that any dispute, claim, or controversy of any kind arising out of or relating in any way to these Terms, the Service, your account, any Transaction, any communication with another user, any in-person meeting, any food or item obtained through the Service, the Privacy Policy, or the relationship between you and Neighbori (including the formation, validity, breach, enforcement, scope, or applicability of these Terms or this arbitration agreement) (each, a "Dispute") will be resolved exclusively through final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures (or, if you elect, the AAA under its Consumer Arbitration Rules). The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. The arbitrator, not any court, agency, or judge, has exclusive authority to decide all issues of arbitrability, including any claim that this arbitration agreement is unconscionable, unenforceable, or formed.

(b) Pre-Arbitration Notice and Informal Resolution. Before initiating arbitration, you must first send a written notice of the Dispute to contact@neighbori.com that includes your name, address, account email, a detailed description of the Dispute, and the specific relief sought. Neighbori may send any notice to the email on your account. The parties will attempt in good faith to resolve the Dispute informally for at least sixty (60) days before initiating arbitration. The statute-of-limitations period is tolled during the informal-resolution period.

(c) Where, How, and Costs. Arbitration will be conducted in the U.S. county where you reside (or, at your election, by phone, video, or written submissions for claims under $25,000). Each party pays its own attorneys' fees and costs except as required by law or by the arbitration rules. If your claim is for $2,500 or less, Neighbori will pay all arbitration filing and arbitrator fees, unless the arbitrator finds your claim frivolous.

(d) Class-Action and Representative-Action Waiver. YOU AND NEIGHBORI EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION, AND THE ARBITRATOR MAY AWARD RELIEF (INCLUDING INJUNCTIVE RELIEF) ONLY IN FAVOR OF THE INDIVIDUAL CLAIMANT AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT CLAIMANT'S INDIVIDUAL CLAIM. If this Class-Action Waiver is found unenforceable as to a particular claim or remedy, that claim or remedy (and only that claim or remedy) must be brought in court, and all other claims must remain in arbitration.

(e) Mass-Arbitration Protocol. If 25 or more similar claims are filed against Neighbori in arbitration represented by the same or coordinated counsel, the parties agree the claims will proceed in batched, staged arbitrations of up to 50 claims at a time, with the parties exchanging information and selecting bellwether claims, and the statute of limitations will be tolled for non-bellwether claims. Filing fees for batched matters will be allocated as required by the arbitration rules.

(f) Jury Trial Waiver. EACH PARTY WAIVES ANY RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

(g) Exceptions. Either party may (i) bring an individual claim in small-claims court in your county of residence, so long as the matter remains in that court and on an individual (non-class) basis; (ii) seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, trade secrets, or unauthorized access to the Service; or (iii) bring claims that cannot be arbitrated as a matter of law.

(h) 30-Day Right to Opt Out. You have the right to opt out of this arbitration agreement and the Class-Action Waiver. To opt out, you must send a written notice within thirty (30) days after first accepting these Terms to: contact@neighbori.com, with the subject line "Arbitration Opt-Out," including your name, account email, and a clear statement that you opt out. Opting out does not affect any other provision of these Terms.

(i) Severability of Arbitration Provisions. Except as provided in subsection (d), if any portion of this Section 28 is held invalid or unenforceable, the remaining portions remain in effect.

29. Governing Law and Forum for Non-Arbitration Matters

These Terms and any non-arbitration Dispute will be governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 28. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in New Castle County, Delaware, and waive any objection to that jurisdiction or venue, including on grounds of forum non conveniens. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

30. Statute of Limitations

Except where prohibited by law, you agree that any claim arising out of or related to these Terms or the Service must be filed (in arbitration or court, as applicable) within one (1) year after the claim accrued; otherwise, the claim is permanently barred.

31. Force Majeure

Neighbori is not liable for any failure or delay caused by acts of God, natural disasters, severe weather, fire, flood, earthquake, pandemic, epidemic, public-health emergency, war, terrorism, civil unrest, riot, government action, embargo, sanction, labor dispute, strike, internet or utility outage, denial-of-service attack, hacking, hardware or software failure, third-party service-provider failure, or any other event beyond our reasonable control.

32. Export Controls and Sanctions

You represent that you are not located in, and are not a national or resident of, any country subject to a U.S. government embargo or that has been designated by the U.S. government as a "terrorist supporting" country, and that you are not on any U.S. government list of prohibited or restricted parties (including the OFAC SDN list). You will not export, re-export, or transfer the Service in violation of any U.S. or other applicable export-control law.

33. Beta and Pre-Release Features

From time to time we may offer beta, alpha, preview, or pre-release features. Such features are provided "as is" and may be modified or discontinued at any time without notice and without liability to you. You agree to keep beta features confidential and to provide feedback at our request, and you grant Neighbori a perpetual, irrevocable, royalty-free license to use any feedback for any purpose.

34. Changes to These Terms

We may update these Terms at any time. If we make material changes, we will provide notice (e.g., in-app prompt, email, or push notification) and update the "Last updated" date. Your continued use of the Service after the effective date constitutes acceptance. We may require you to re-accept the updated Terms before continued use; if you do not accept, you must stop using the Service and delete your account.

35. General Provisions; Notices

Severability. If any provision of these Terms is held invalid or unenforceable, the remainder remains in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent. No Waiver. Our failure to enforce any provision is not a waiver. Assignment. You may not assign or transfer these Terms or any rights without our prior written consent; we may assign or transfer freely, including to an affiliate or successor in connection with a merger, acquisition, restructuring, or sale of assets. No Third-Party Beneficiaries (Except As Stated). Apple and Google are third-party beneficiaries of Section 23. Headings. Headings are for convenience only. Entire Agreement. These Terms, the Privacy Policy, and any policies we reference are the entire agreement between you and Neighbori regarding the Service, superseding all prior agreements. Notices. Notices to you may be sent by email, in-app message, push notification, or by posting in the Service. Notices to Neighbori must be sent to: contact@neighbori.com. Language. The English version of these Terms is the controlling version; any translation is for convenience only.

36. Contact

Neighbori

Contact: contact@neighbori.com

Website: https://neighbori.com

If any provision of these Terms requires a written address for notice, please request it from contact@neighbori.com.